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Return Policy

Last updated: January 2024

1. Nature of Digital Services

GreenIQ provides digital marketing automation services that are delivered electronically. Unlike physical products, our services cannot be "returned" in the traditional sense. However, we offer service modifications, cancellations, and refunds under specific conditions.

2. Service Modification Options

Plan Changes:

  • Upgrade to higher-tier plans anytime (immediate effect)
  • Downgrade plans at the end of current billing cycle
  • Switch between monthly and annual billing
  • Add or remove features within the same plan tier

Service Adjustments:

  • Modify automation settings and preferences
  • Change target audience parameters
  • Update content generation guidelines
  • Adjust campaign frequency and timing

3. Service Cancellation

Immediate Cancellation:

  • Available for all plan types
  • Service continues until end of billing period
  • No additional charges after cancellation
  • Data export available for 30 days

Cancellation Process:

  1. Log into your GreenIQ dashboard
  2. Navigate to Account Settings
  3. Select "Cancel Service" option
  4. Provide feedback (optional)
  5. Confirm cancellation

4. Data Return and Export

What You Can Export:

  • Contact lists and customer data
  • Campaign performance reports
  • Generated content and templates
  • Analytics and insights data
  • Custom automation workflows

Export Formats:

  • CSV files for contact and performance data
  • PDF reports for analytics
  • JSON format for technical configurations
  • ZIP archives for bulk content

5. Service Replacement Options

If you're unsatisfied with your current service, we offer:

  • Service Reconfiguration: Adjust settings to better match your needs
  • Plan Migration: Move to a more suitable plan tier
  • Custom Solutions: Develop tailored features for Enterprise clients
  • Consultation Services: One-on-one strategy sessions to optimize usage

6. Unsatisfactory Service Resolution

Step-by-Step Resolution:

  1. Contact support at support@greeniq.ai with specific concerns
  2. Receive personalized assistance within 24 hours
  3. Implement suggested improvements or modifications
  4. Monitor service performance for 7-14 days
  5. Request escalation if issues persist
  6. Consider refund options if resolution isn't achieved

7. Technical Issues and Service Credits

For technical problems affecting service delivery:

  • Service Credits: Account credits for downtime exceeding SLA
  • Extended Service: Additional days added to subscription
  • Priority Support: Dedicated technical assistance
  • Alternative Solutions: Temporary workarounds during fixes

8. Enterprise Return Considerations

For Enterprise clients with custom solutions:

  • Custom development work cannot be "returned" once completed
  • Modifications and enhancements available throughout contract
  • Dedicated account management for ongoing adjustments
  • Flexible contract terms for changing business needs

9. Third-Party Integration Returns

For integrated third-party services:

  • Integration setup fees are non-returnable
  • Third-party service costs governed by their policies
  • GreenIQ can assist with disconnecting integrations
  • Data migration support available during transitions

10. Alternative Dispute Resolution

If standard return/refund processes don't resolve your concerns:

  1. Request mediation through our senior management team
  2. Engage with consumer protection forums if needed
  3. Consider arbitration for complex disputes
  4. Seek legal counsel for unresolved issues

11. Contact Information

For return-related inquiries or service modifications:
Email: returns@greeniq.ai
Phone: +91 98765 43210
Support Hours: Monday-Friday, 9 AM - 6 PM IST
Emergency Support: Available 24/7 for Enterprise clients

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