Shipping Policy

Last updated: January 2024

1. Digital Service Delivery

GreenIQ provides digital marketing automation services that are delivered electronically. There are no physical products to ship. All services, access credentials, and digital assets are delivered through secure online channels.

2. Service Activation Timeline

Starter Engine:

Account activation: Immediate upon payment confirmation
Basic engine setup: 24-48 hours
Dashboard access: Available immediately
Initial campaign deployment: 48-72 hours

Growth Engine:

Account activation: Immediate upon payment confirmation
Advanced engine configuration: 48-72 hours
Multi-channel setup: 3-5 business days
Full service deployment: 5-7 business days

Enterprise Engine:

Custom consultation: 1-2 business days
Personalized engine development: 7-14 business days
Integration and testing: 3-5 business days
Full deployment: 14-21 business days

3. Delivery Methods

Primary Delivery Channels:

Email Delivery: Login credentials, setup instructions, and important notifications
Dashboard Access: Real-time service management through secure web portal
API Integration: Technical documentation and access keys for developers
Mobile App: iOS and Android apps for service monitoring (coming soon)

4. Geographic Coverage

Primary Markets:

India (all states and union territories)
Optimized for Indian business hours (IST)
Local language support for major Indian languages
Compliance with Indian data protection laws

International Availability:

Available globally with some limitations
Support hours may vary for international clients
Currency conversion handled automatically
Local compliance requirements may apply

5. Delivery Confirmation

You will receive confirmation notifications for:

Payment processing and account activation
Service setup completion
Dashboard access credentials
First campaign deployment
Monthly service reports
System updates and new features

6. Delivery Issues and Resolution

Common Issues:

Email delivery blocked by spam filters
Delayed service activation due to verification
Technical issues during setup
Integration problems with existing systems

Resolution Process:

Contact support immediately at delivery@greeniq.ai
Provide account details and issue description
Receive priority assistance within 2 hours
Alternative delivery methods if needed
Service credits for significant delays

7. Service Level Agreements (SLA)

Starter

Setup: 48 hours
Support: 24 hours
Uptime: 99.5%

Growth

Setup: 72 hours
Support: 12 hours
Uptime: 99.8%

Enterprise

Setup: Custom
Support: 2 hours
Uptime: 99.9%

8. Data and Asset Delivery

What Gets Delivered:

Custom AI engine configured for your business
Dashboard access with personalized settings
Integration guides and documentation
Training materials and video tutorials
Initial content templates and campaigns
Analytics and reporting tools

Delivery Security:

Encrypted email communications
Secure dashboard with two-factor authentication
SSL-protected data transmission
Regular security audits and updates

9. Delivery Tracking and Updates

Track your service delivery through:

Real-time status updates in your dashboard
Email notifications at each milestone
SMS alerts for critical updates (optional)
Dedicated account manager for Enterprise clients
Progress tracking through support tickets

10. Holiday and Weekend Delivery

Business Hours:

Monday to Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST (limited support)
Sunday and public holidays: Emergency support only

Automated Services:

Account activation: Available 24/7
Payment processing: Continuous
System monitoring: Round-the-clock
Emergency support: Always available

11. Contact Information

For delivery-related inquiries or issues:
Email: delivery@greeniq.ai
Phone: +91 98765 43210
Emergency: +91 98765 43211 (Enterprise clients)
Support Portal: Available 24/7 through your dashboard