Refund Policy

1. Refund Eligibility

GreenIQ offers refunds under specific circumstances to ensure customer satisfaction while maintaining service quality.

Eligible for Refund:

• Service not delivered within 48 hours of payment confirmation
• Technical issues preventing service usage for more than 7 consecutive days
• Significant service downtime exceeding 20% in a billing period
• Billing errors or duplicate charges
• Service cancellation within 7 days of initial purchase (Starter plan only)

2. Non-Refundable Services

• Custom engine development work already completed
• Services used for more than 30 days
• Annual plan subscriptions after 14 days
• Enterprise custom solutions after project initiation
• Third-party integration costs
• Data export or migration services

3. Refund Process

How to Request a Refund:

1. Contact our support team at refunds@greeniq.ai
2. Provide your account details and reason for refund
3. Include relevant documentation or screenshots
4. Allow 3-5 business days for review
5. Receive confirmation and refund timeline

Required Information:

• Account email address
• Transaction ID or invoice number
• Detailed reason for refund request
• Supporting evidence (if applicable)

4. Refund Timeline

• Review Period: 3-5 business days for refund approval
• Credit Card: 5-10 business days after approval
• Debit Card: 7-14 business days after approval
• UPI/Net Banking: 3-7 business days after approval
• Bank Transfer: 2-5 business days after approval

5. Partial Refunds

Partial refunds may be issued in the following scenarios:

• Service downtime exceeding 10% but less than 20% in a billing period
• Unused portion of annual subscriptions (prorated)
• Cancelled add-on services
• Downgrade from higher-tier plans (difference amount)

6. Cancellation vs Refund

7. Dispute Resolution

If you're unsatisfied with our refund decision:

1. Contact our senior support team at disputes@greeniq.ai
2. Provide additional documentation or clarification
3. Request escalation to management review
4. Consider mediation through consumer forums if needed

8. Special Circumstances

Force Majeure:

In cases of natural disasters, government regulations, or other unforeseeable circumstances affecting service delivery, refunds will be considered on a case-by-case basis.

Service Discontinuation:

If GreenIQ discontinues services, all active subscribers will receive prorated refunds for unused service periods.

9. Contact Information

For refund requests or questions about this policy:
Email: refunds@greeniq.ai
Phone: +91 98765 43210
Support Hours: Monday-Friday, 9 AM - 6 PM IST